How to reach HVAC Pros
Phone, 24/7(707) 283-3186
Office1275 4th St, Santa Rosa, CA 95404Get directions
HoursOpen 24 hours, 7 days a week, including holidays
Service areaCity of Santa Rosa: 95401, 95403, 95404, 95405, 95407, 95409
Gas smell or carbon monoxide alarm?
Don't call us first. Get everyone out of the house, then call 911 or PG&E at 1-800-743-5000 from outside. Once the utility or fire department says it's safe, call us to find and fix the cause.
What happens when you call for HVAC service
- You talk to HVAC Pros directly. Describe what the system is doing and how urgent it is.
- We get the details. Your address, the type of system if you know it, when the problem started, and anything you've already tried.
- We schedule or dispatch. Emergencies are dispatched at any hour. Repairs, tune-ups, and installation estimates are booked for a time that works for you. Ask about after-hours charges and expected arrival time on the call.
- A technician diagnoses the system and explains what's wrong and what the options are before starting any work.
- The work gets done and tested. The system runs through a full cycle before the technician leaves, and you'll hear what to watch for afterward.
What to have ready when you call
- What you notice: warm air, no heat, ice, water, a noise, a smell, or a code on the thermostat or furnace.
- When it started, and whether anything happened just before, such as a power outage, a storm, or a filter change.
- The type of system: gas furnace with AC, heat pump, mini-split, or wall furnace.
- The model and serial number from the equipment label, if you can safely reach it. A phone photo works.
- Where the equipment is: garage, closet, attic, or crawlspace.
- Who's at home, if heat or cold puts anyone at risk.
HVAC services you can call about
AC repair, furnace repair, heat pumps, AC installation, ductless mini-splits, maintenance, furnace replacement, ductwork repair, duct cleaning, thermostat installation, smoke filtration and air quality, and 24/7 emergency repair. For an overview of everything we do, see our Santa Rosa HVAC service page.
