Who we are
HVAC Pros is a heating and air conditioning company at 1275 4th St, Santa Rosa, CA 95404. You can reach us at (707) 283-3186.
This policy covers this website and the information you give us when you contact us about HVAC service in Santa Rosa.
Information we collect
Information you give us
When you call or request service, we ask for what we need to help you. That usually means your name, phone number, service address, and details about your heating or cooling system.
If you send photos of your equipment or describe who is at home during an emergency, we use that to plan the visit.
Information collected automatically
This website is served through Cloudflare. Like most web hosts, Cloudflare logs basic technical data for each request, such as IP address, browser type, the page requested, and the time. Those logs keep the site secure and running.
As of the effective date above, this website does not use advertising cookies, analytics trackers, or social media pixels. The fonts and icons load from our own site.
Links to other sites
Some links open other websites, such as Google Maps for directions and Unsplash for photo credits. Those sites have their own privacy policies and collect information under their own rules.
How we use your information
- To answer your call or request and schedule a visit.
- To diagnose, repair, maintain, or install your equipment.
- To send estimates, invoices, and appointment updates.
- To keep service records, including warranty and permit paperwork.
- To meet legal, tax, and safety obligations.
Who we share it with
We share information only as needed to do the work:
- Service providers that help us run the business, such as website hosting, scheduling, and payment processing.
- The City of Santa Rosa, HERS raters, manufacturers, or utilities, when a permit, required test, warranty claim, or rebate needs your address or equipment details.
- Government agencies or courts when the law requires it.
We do not sell your personal information, and we do not share it with other companies for their advertising.
How long we keep it
We keep service records for as long as we need them to support your equipment, honor warranties, and meet legal and tax requirements. After that we delete them or strip out the details that identify you.
How we protect it
We limit access to customer information to the people who need it to do their jobs, and this website is served over an encrypted (HTTPS) connection. No system is perfectly secure, so please don't send payment card numbers or passwords through a website form.
Your choices and California privacy rights
You can ask us what personal information we have about you, ask us to correct it, or ask us to delete it. Call (707) 283-3186 or write to us at 1275 4th St, Santa Rosa, CA 95404.
California residents may have more rights under state privacy law, including the right to know, correct, and delete personal information and the right not to be treated differently for using those rights. We will verify your identity before acting on a request, usually by confirming details from your service record.
Some records have to be kept even after a deletion request, such as invoices, permit documents, and warranty registrations.
Do Not Track signals
This website does not track you across other websites or over time, so it behaves the same way whether or not your browser sends a Do Not Track signal.
Children's privacy
This website is for adults who own or manage a home. We do not knowingly collect personal information from children under 13.
Changes to this policy
If our practices change, for example if we add website analytics or an online request form, we will update this page and change the effective date at the top.
Contact us about privacy
Call (707) 283-3186 or write to HVAC Pros, 1275 4th St, Santa Rosa, CA 95404. Our contact page has hours and directions.